1. Important Note About Live Plants
Plants are live, perishable products and react to weather, travel, and care conditions.
Therefore, our return policy is different from regular non-living products.
At Jemiva, we dispatch only healthy, well-packed plants after quality inspection.
However, if any issue occurs during transit, we are here to help.
2. When You Are Eligible for Refund or Replacement
You can request a refund or replacement in the following cases:
✅ Eligible Cases
- Plant arrived dead or severely damaged
- Pot completely broken in transit
- Wrong product delivered
- Major missing item from order
👉 Claims must be reported within 24 hours of delivery with proof.
3. When Return / Refund Is NOT Applicable
❌ Change of mind after delivery
❌ Plant size slightly different from image
❌ Minor leaf yellowing due to travel
❌ Damage after customer care mistakes
❌ Claim raised after 24 hours
❌ No opening video proof
Plants are natural products; small variations in height, color, and leaf count are normal and not considered defects.
4. How to Raise a Claim
Step-by-Step Process
- Record opening video while unboxing (mandatory)
- Take clear photos of the issue
- Send within 24 hours to:
📞 WhatsApp: 9345994204
📧 Email: support@jemiva.com
Include:
• Order number
• Name
• Issue description
• Video + photos
5. Verification Process
Our team will:
• Review your proof
• Confirm the condition
• Respond within 24–48 hours
We may offer:
• Replacement plant
• Partial refund
• Full refund
• Store credit
Decision depends on damage level and stock availability.
6. Refund Method & Timeline
• Refund will be credited to original payment mode
• Processing time: 3–5 working days
• COD orders – refund via UPI/bank transfer
7. Replacement Policy
• Replacement shipped within 2–3 days
• Subject to stock availability
• Only one replacement per order
8. Customer Responsibilities After Delivery
To keep plants healthy:
• Unbox immediately
• Keep in shade for 24–48 hours
• Do not repot for 3 days
• Water only if soil is dry
Improper care after delivery voids refund eligibility.
9. Order Cancellation
Before Dispatch
• Full refund allowed
• Contact us immediately
After Dispatch
• Cancellation not possible
• Standard return rules apply
10. Special Conditions
• Offers / discounted items – replacement only
• Soil & fertilizers – non-returnable
• Pots – eligible only if broken on arrival
11. Dispute Resolution
All decisions will be based on:
• Opening video
• Photo proof
• Delivery condition
• Courier handling
Jemiva’s decision will be final.
12. Contact for Support
For any return or refund related help:
📞 Phone / WhatsApp: 9345994204
📧 Email: support@jemiva.com
Working Hours:
Mon – Sat : 9 AM – 7 PM
Our Promise 🌿
We genuinely care about your plant experience.
If something goes wrong in transit, we will always try to give a fair solution.