1. Order Processing
At Jemiva, every plant is carefully inspected and packed before dispatch to ensure it reaches you fresh and healthy.
• All orders are processed within 24 hours of confirmation
• Orders placed before 5:00 PM are usually processed the same day
• Orders placed on Sundays or public holidays will be processed on the next working day
• You will receive order confirmation via SMS / WhatsApp / Email
2. Delivery Timeline
Local Delivery
• Standard delivery: 1–3 working days
• Express delivery (where available): same day / next day
Outstation Delivery
• 3–6 working days depending on location
• Remote areas may take additional time
Delivery time may vary due to weather, festivals, or courier delays.
3. Packaging Standards
Since we ship live plants, special care is taken:
• Breathable protective packing
• Soil secured to avoid spillage
• Moisture wrapping to keep plants fresh
• Strong cartons to prevent damage
• Pots protected with cushioning
We pack plants in a way that they can safely travel for several days.
4. Delivery Charges
• Shipping charges are calculated at checkout
• Free delivery on orders above the promotional threshold
• Extra charges may apply for remote locations
• Heavy items like soil/pots may have separate charges
5. On Delivery – Customer Responsibility
To keep your plant healthy, please:
- Receive the order personally
- Open the package immediately
- Keep the plant in shade for 24–48 hours
- Water lightly if soil feels dry
- Follow the care card provided
Plants may look slightly tired after travel – this is normal and they recover in 1–2 days.
6. Delivery Attempt Rules
If Customer Is Not Available
• Courier will attempt re-delivery once
• Further attempts may have extra charges
• Order may be cancelled if unreachable
Incorrect Address
• Re-routing charges will be collected
• Jemiva is not responsible for delays due to wrong address/phone
7. Damaged or Delayed Delivery
If you receive:
• Damaged plant
• Broken pot
• Completely dried plant
You must:
- Take opening video while unboxing
- Share within 24 hours
- Contact our support team
Without opening video, claims may not be accepted.
Report Issues To:
📞 Phone / WhatsApp: 9345994204
📧 Email: support@jemiva.com
8. Non-Serviceable Areas
Some locations may not be serviceable for live plants due to:
• Extreme weather
• Courier limitations
• Remote access
In such cases:
• Order will be cancelled
• Full refund will be processed
9. Order Tracking
After dispatch you will receive:
• Tracking ID
• Courier details
• Delivery updates via WhatsApp/SMS
10. Special Notes for Live Plants
• Leaf drop after travel is normal
• Color may vary slightly
• Growth depends on care & environment
• Plants are non-returnable except damage cases
11. Contact for Shipping Support
For any delivery related help:
📞 Phone / WhatsApp: 9345994204
📧 Email: support@jemiva.com
Working Hours:
Mon–Sat: 9 AM – 7 PM
Important Reminder
Live plants are sensitive products. We do our best to deliver them safely, but your cooperation in receiving and caring for them is essential 🌿